Preguntas más frecuentes

Do you have any questions? Consult the most frequently asked questions.
1. What types of products can I find on MEBatelier.com?
  • The Fool and the Magician offers a wide range of gothic fashion products, including clothing, accessories and handcrafted details, perfect for expressing your gothic individuality.

2. How can I place an order?

  • To place an order, browse our site, select the desired items and follow the checkout process via the cart. In just a few steps you can complete the purchase safely and easily.

3. What payment options are available?

  • We accept multiple payment methods, including credit card, debit card, PayPal, Google Pay and Apple Pay. Please see our payment page for further details.

4. How much does shipping cost and how long does it take?

  • Shipping costs and delivery times vary depending on your location. You will find the detailed information during checkout before confirming the order.

5. Can I return or exchange the product?

  • Yes, we accept returns within 30 days of purchase. Please see our returns policy for detailed instructions on how to proceed.

6. Are your products all handcrafted?

  • Yes, we are dedicated to artisanal production to guarantee unique and high quality pieces. Each item is carefully crafted to suit the distinctive tastes of gothic fashion.

7. How can I contact customer service?

  • For assistance, contact us via the "Contact Us" page on our site or send an email to info@mebatelier.com.

8. Are your products available in different sizes?

  • Unfortunately, being handcrafted products, each product is a unique piece and is not replicated. Except for Sweatshirts and T-shirts.

9. How can I track my order?

  • Once your order is placed, you will receive a confirmation email with your tracking number. You can use this number to track the status of your shipment through our site or the courier's site.

10. Are the items received exactly as shown in the photos?

  • Yes, we guarantee that the products delivered are true to the images displayed on our site. We are committed to offering an accurate representation of our items ensuring that you receive exactly what you see online.

Did you find what you needed?

If the answer is no, write to us at info@mebatelier.com and we will be happy to answer you as soon as possible.